Artificial intelligence (AI)

Bot Names: What to Call Your Chatty Virtual Assistant Email and Internet Marketing Blog

Ujjwal2024-09-12T00:09:05+05:30

The Hidden Business Risks of Humanizing AI Many people talk to their robot vacuum cleaners and use Siri or Alexa as often as they use other tools. Some even ask their bots existential questions, interfere with their programming, or consider them a “safe” friend. Bad chatbot names can negatively impact user experience and engagement. Good chatbot names are those that effectively convey the bot's purpose and align with the brand's identity. ProProfs Live Chat Editorial Team is a passionate...

7 Best Customer Experience Software for 2024

Ujjwal2024-09-12T00:09:09+05:30

Zendesk vs Intercom: Which is Better for Customer Care For example, say, a bank uses its CX platform to analyze the spending habits and financial goals of its customers. It consolidates data from multiple touchpoints — branch visits, online transactions and mobile app usage. The platform identifies a group of customers with steadily increasing account balances but little to no recent investment activity. Intercom’s reporting is less focused on getting a fine-grained understanding of your team’s performance, and more on a...

NLU vs NLP in 2024: Main Differences & Use Cases Comparison

Ujjwal2024-09-06T21:13:48+05:30

NLU vs NLG: Unveiling the Two Sides of Natural Language Processing by Research Graph SHRDLU could understand simple English sentences in a restricted world of children's blocks to direct a robotic arm to move items. Hiren is CTO at Simform with an extensive experience in helping enterprises and startups streamline their business performance through data-driven innovation. NLU, however, understands the idiom and interprets the user’s intent as being hungry and searching for a nearby restaurant. Therefore, whenever an NLU...